Galaxy users say Samsung's Bixby voice can't pick a style — and it's worse than GPS navigation

Samsung’s Bixby voice assistant has a split personality problem — and users are not happy about it.

Android Authority reported Friday that multiple Galaxy phone owners are complaining about Bixby’s inconsistent voice output. The issue: Bixby doesn’t stick to the voice style users selected. The first interaction uses an unexpected, deep voice that sounds nothing like the assistant’s usual tone. The second interaction plays correctly. Then from the third interaction onward, it’s back to the strange, low-pitched voice.

One user on Samsung’s community forums described the experience as worse than a navigation app’s voice guidance — a brutal comparison when Google’s Gemini and other AI assistants keep getting smoother. “In an era where AI interactions are making huge strides, Bixby’s voice interaction hasn’t just stagnated, it actually feels like it’s regressed,” another commenter wrote.

Samsung’s community moderator responded to the thread with an apology, saying the report had been forwarded to the relevant team. But the moderator offered no explanation for the bug and no timeline for a fix.

The timing is awkward for Samsung. The company has been pushing Bixby as a key part of its Galaxy AI ecosystem, integrating the assistant deeper into One UI with every update. Voice consistency is table-stakes for any modern assistant — if users can’t trust the assistant to sound the same from one command to the next, they’ll stop using it entirely.

For now, Galaxy users are stuck with a voice assistant that sounds like two different people arguing over who gets to answer. Samsung has acknowledged the problem. A fix, apparently, is still somewhere over the horizon.